Customers don't understand why an OEM i1Display Pro fails to work with another program or even i1Profiler.
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Third party software developers that purchase licensing for X-Rite device connections are often referred to as OEMs (Original Equipment Manufacturer). There are 3 flavors of the i1Display Pro instrument currently being used by OEMs:
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The standard i1Display Pro is sold as a solution and only supports X-Rite applications software. This device part number is: &#;EODIS3-XR&#;. This is the ONLY version of the i1Display Pro device that works with X-Rite applications software.
The OEM Generic hardware is for OEMs who purchase and resell this hardware as a component of their solutions. This device looks exactly like a i1Display Pro except the part number includes &#;OEM&#;. OEM Generic devices support any software that implements support for the OEM Generic device. This device will NOT work with any X-Rite applications software.
The Custom OEM branded product is intended for OEMs that do not want to share their proprietary device with other 3rd party software developers. The decision to use these proprietary devices is made solely by the OEM and not X-Rite. This device will have custom side panels with the OEM name. In addition, the part number will include either &#;OEM&#; or another OEM defined set of characters. This device will work ONLY with this OEM software and will not work with X-Rite software.
OEMs will have the choice to purchase licensing for one or more of the three devices described above. So, there could be third party software that allows connectivity to more than one of the three device types. Support for the Custom OEM branded and OEM Generic devices, as well as third party software, should be directed to the third party software vendor.
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